Everyday Innovators has a guest blogger this week, Douglas S. Brown, president of Community Hospitals and chief administrative officer of UMass Memorial Health Care. This blog post appeared as an opinion piece in the Telegram & Gazette on Sunday, December … Continue reading →
Gratitude can transform
“Gratitude can transform common days into thanksgivings, turn routine jobs into joy, and change ordinary opportunities into blessings” – William Arthur Ward If you say something over and over again – the saying goes – it begins to lose its … Continue reading →
Online open enrollment deadline is Friday
I want to thank each of you who have taken the time to complete our very first online open enrollment! This year, the Medical Center, Medical Group, Clinton Hospital and Marlborough Hospital have moved to online enrollment via MyBenefits. And … Continue reading →
Veterans Day
Where would this nation be without the men and women that have bravely defended our liberty and way of life? We owe a great debt of gratitude to our veterans whose sacrifices cannot be measured. According to the US Census … Continue reading →
Survey close nearing, and setting the example
Survey deadline fast approaching I want to thank each of you who have taken the time to complete our very first systemwide caregiver engagement survey! Your feedback is greatly appreciated and will go a long way to helping us understand … Continue reading →
The standard you walk past is the standard you accept
Recently, there was news of an unfortunate mishap at a Massachusetts hospital that resulted in a patient having the wrong procedure performed. Needless to say the impact on the patient and his/her family was great. The hospital, or any hospital … Continue reading →
Small UMass Memorial programs making a big difference in the lives of local kids
Helping kids avoid the summer slide Thanks to you, 250 underprivileged kids went to camps this summer where they practiced reading, learned to swim, grew their own healthy food and most importantly had fun. Because of your kindness and support … Continue reading →
Commitment is to patients and their families, not ratings!
Last week the Centers for Medicare and Medicaid Services (CMS) released its first 5-star rating system of hospitals in the United States. According to this system a hospital can earn a rating of anywhere from one to five stars with … Continue reading →
Shout out to our systemwide Revenue Cycle staff
As we enter the last quarter of our Fiscal Year, I wanted to take the opportunity to recognize the outstanding results achieved by the Revenue Cycle staff across our system. For reference, the revenue cycle is the entire life of … Continue reading →
Building an army of problem-solvers
I was recently having a conversation with a reporter who asked me about the most important strategic initiatives underway at UMass Memorial. My answer to him was the same it has been for anyone who has raised similar questions: Our … Continue reading →
Everyone is a Caregiver
Earlier this month I told you about our program to acknowledge the unique ways everyone in our 12,000-plus organization is a caregiver. The “Everyone Is a Caregiver” program includes the posters and wall hangings that appear across the health system. … Continue reading →
Here’s to all the people who make it work…and make it better
“Everyone, everyday” — there is no gray area in this bold, inclusive statement. It represents the spirit of our patient care mission, and each of you make it possible. UMass Memorial Health Care is an entire system of caregivers. Starting … Continue reading →
Epic Project making significant progress; and saving/donating life
The Epic Project continues to hit one milestone after another. In just eight days during January and February, an astounding 374 Collaborative Design Sessions were attended by nearly 1,500 caregivers from across UMass Memorial Health Care. These sessions provided them … Continue reading →
Help me send the Angry Ants back to camp
For many under-served children in our community who live in low income neighborhoods, school is the one place where they can get a nutritious meal, learn to read, exercise safely and interact with a number of positive adult role models … Continue reading →
Act of kindness goes viral, United Way campaign kicks off and Big Ideas
Patient’ story touches community Talk with any caregiver at UMass Memorial Health Care and I am sure they will tell you this: beyond medical attention and advice, there is always something else we can do for our patients. It is … Continue reading →
The Last Great Race on Earth
On Saturday March 5, 85 mushers and their teams of 16 Alaskan Huskies left Anchorage, Alaska, as the 2016 Iditarod dog sled race began. On or about March 14 one of the lead dogs will cross the finish line in the … Continue reading →
Feedback is a gift
Over the past several months, as in past years, we have conducted a series of caregiver engagement surveys across the system including groups of physicians, nurses and other staff. Engagement is typically defined as the emotional commitment a person has … Continue reading →
Focusing on heart disease
January came and went in a flash and now we are onto February, which of course, is American Heart Month. As part of the month-long celebration all of our member hospitals participated in the Go Red for Women campaign. As … Continue reading →
Commitment to your wellness never greater
Well, it seems like winter has finally introduced itself. I hope everyone has taken the necessary steps to prepare both physically and logistically for what’s ahead of us: yes, that ounce of prevention still beats a pound of cure. Speaking … Continue reading →
Regaining lost ground
Happy New Year! I wanted to share some positive news with you regarding our system. Two separate bond rating agencies have improved our standing and returned UMass Memorial Health Care to investment grade status after two-years in a lower rated … Continue reading →
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