Everyday Innovators has a guest blogger this week, Douglas S. Brown, president of Community Hospitals and chief administrative officer of UMass Memorial Health Care. This blog post appeared as an opinion piece in the Telegram & Gazette on Sunday, December … Continue reading →

“Gratitude can transform common days into thanksgivings, turn routine jobs into joy, and change ordinary opportunities into blessings” – William Arthur Ward If you say something over and over again – the saying goes – it begins to lose its … Continue reading →

I want to thank each of you who have taken the time to complete our very first online open enrollment! This year, the Medical Center, Medical Group, Clinton Hospital and Marlborough Hospital have moved to online enrollment via MyBenefits. And … Continue reading →

Where would this nation be without the men and women that have bravely defended our liberty and way of life? We owe a great debt of gratitude to our veterans whose sacrifices cannot be measured. According to the US Census … Continue reading →

Survey deadline fast approaching I want to thank each of you who have taken the time to complete our very first systemwide caregiver engagement survey! Your feedback is greatly appreciated and will go a long way to helping us understand … Continue reading →

Recently, there was news of an unfortunate mishap at a Massachusetts hospital that resulted in a patient having the wrong procedure performed. Needless to say the impact on the patient and his/her family was great. The hospital, or any hospital … Continue reading →

Helping kids avoid the summer slide                                                     Thanks to you, 250 underprivileged kids went to camps this summer where they practiced reading, learned to swim, grew their own healthy food and most importantly had fun.  Because of your kindness and support … Continue reading →

Last week the Centers for Medicare and Medicaid Services (CMS) released its first 5-star rating system of hospitals in the United States. According to this system a hospital can earn a rating of anywhere from one to five stars with … Continue reading →

As we enter the last quarter of our Fiscal Year, I wanted to take the opportunity to recognize the outstanding results achieved by the Revenue Cycle staff across our system. For reference, the revenue cycle is the entire life of … Continue reading →

I was recently having a conversation with a reporter who asked me about the most important strategic initiatives underway at UMass Memorial. My answer to him was the same it has been for anyone who has raised similar questions: Our … Continue reading →

Earlier this month I told you about our program to acknowledge the unique ways everyone in our 12,000-plus organization is a caregiver.  The “Everyone Is a Caregiver” program includes the posters and wall hangings that appear across the health system.  … Continue reading →

“Everyone, everyday” — there is no gray area in this bold, inclusive statement. It represents the spirit of our patient care mission, and each of you make it possible. UMass Memorial Health Care is an entire system of caregivers. Starting … Continue reading →

The Epic Project continues to hit one milestone after another. In just eight days during January and February, an astounding 374 Collaborative Design Sessions were attended by nearly 1,500 caregivers from across UMass Memorial Health Care. These sessions provided them … Continue reading →

For many under-served children in our community who live in low income neighborhoods, school is the one place where they can get a nutritious meal, learn to read, exercise safely and interact with a number of positive adult role models … Continue reading →

Patient’ story touches community Talk with any caregiver at UMass Memorial Health Care and I am sure they will tell you this: beyond medical attention and advice, there is always something else we can do for our patients. It is … Continue reading →

On Saturday March 5, 85 mushers and their teams of 16 Alaskan Huskies left Anchorage, Alaska, as the 2016 Iditarod dog sled race began. On or about March 14 one of the lead dogs will cross the finish line in the … Continue reading →

Over the past several months, as in past years, we have conducted a series of caregiver engagement surveys across the system including groups of physicians, nurses and other staff. Engagement is typically defined as the emotional commitment a person has … Continue reading →

January came and went in a flash and now we are onto February, which of course, is American Heart Month. As part of the month-long celebration all of our member hospitals participated in the Go Red for Women campaign. As … Continue reading →

Well, it seems like winter has finally introduced itself. I hope everyone has taken the necessary steps to prepare both physically and logistically for what’s ahead of us: yes, that ounce of prevention still beats a pound of cure. Speaking … Continue reading →

Happy New Year! I wanted to share some positive news with you regarding our system.  Two separate bond rating agencies have improved our standing and returned UMass Memorial Health Care to investment grade status after two-years in a lower rated … Continue reading →