I hope this holiday season has been a joyous one for each and every one of you. We have a very important mission which keeps us busy and focused on a daily basis. I am so proud that despite the … Continue reading →

I am very pleased with the continued fiscal and operational improvement of UMass Memorial Health Care. This was a year of stability and progress as we continued to execute on our plan to transform our health care delivery system into a … Continue reading →

The United States has a new surgeon general and he has set the bold goal of making the U.S. one of the healthiest and happiest nations in the world. In fact, he believes, as do I, that the two are … Continue reading →

Getting there is half the battle or so the saying goes. Regardless of how your year has gone – and I hope it has been your best year ever – all that matters now is that Thanksgiving is upon us. … Continue reading →

The third Thursday of each November we celebrate the American Cancer Society’s Great American Smokeout.  Our patients and employees are encouraged to quit smoking, or to plan to quit, or to give up smoking just for the day.  Smoking remains … Continue reading →

I want to wish a Happy Veteran’s Day to all of the veterans but in particular to all of our employees who proudly served. It is because of your personal sacrifices that we as Americans enjoy such great freedom today. … Continue reading →

Without a doubt fall is here! I hope you are enjoying the beautiful transformation in colors of the foliage gracing our countryside and in your neighborhoods. Transformation is a good word especially in a hospital setting. Our patients expect us … Continue reading →

Creating Wow! moments for our patients       I want to begin this week with another Wow! moment for our patients made possible by your commitment to putting the patient at the center of all we do. This one … Continue reading →

A few weeks ago I asked you to share stories about our caregivers providing Wow! moments for our patients. Well, we have our very first one and it comes from UMass Memorial — HealthAlliance Hospital. While treating a patient in … Continue reading →

A few weeks ago I shared with you the story of Santy Caraballo – a food service worker – and how his actions made a great impression on a young patient who was in our 5 East pediatric inpatient unit. … Continue reading →

It has been an exciting few weeks at UMass Memorial Health Care as we see some of our strategic initiatives take root. The new CareWell Urgent Care Centers located on Lincoln Street and Greenwood Street, and affiliated with UMass Memorial, … Continue reading →

Today I signed one of the most important contracts I have signed since becoming CEO two-and-a-half years ago — I signed the contract to install Epic as our enterprise-wide electronic health record and billing system!  Why Epic? It basically came … Continue reading →

The communities we serve look to UMass Memorial to help improve health among their residents, and not just through the work we do inside hospital walls. Across our system, we work closely with local public health departments and a range … Continue reading →

To be successful in the future, UMass Memorial Health Care must evolve from being a group of loosely associated companies (our hospitals, medical group, Community Healthlink and joint ventures) to become an integrated health care delivery system. Our evolution will … Continue reading →

I wonder if you are familiar with the concept of playing a man down? This is not sports terminology, although I am aware of its relevance in soccer. Rather, it’s a concept that values input from everyone on the team … Continue reading →

I bet you didn’t know that May is National Urgent Care Awareness Month. Urgent care centers are one of the fastest growing segments of healthcare across the nation and here in Central Massachusetts. According to the Urgent Care Association of … Continue reading →

One of the great sights of spring is the number of people out walking and taking advantage of the great weather. Some people believe it is good therapy – both physically and mentally – to take a long walk. I … Continue reading →

This week I’d like to begin with an important reminder that time is running out for those wanting to take advantage of the $200 wellness reward for participating in myHealth Matters, our system wide employee wellness initiative. The financial incentive … Continue reading →

02/02/15 For patients scheduled for eye surgery, the pharmacy at UMass Memorial Marlborough Hospital made a mixture of drugs in a 10mL vial in its IV clean room.  As part of the process, the anesthesiologist typically took two vials for each … Continue reading →

This week I have invited Dr. Bob Quinlan, our system’s Patient Experience Officer, to share his birds-eye view of how we are doing when it comes to  ensuring an excellent patient and caregiver experience at our hospitals. Bob has more … Continue reading →