What A Waste!

Many years ago I was participating in a Kaizen (Japanese for “good change”) event and a laboratory technician asked if the nurses in the ER could stop putting the red STAT stickers on the lab tubes as they would sometimes … Continue reading →

Moving Forward

Hello, On Friday May 16, 2014, leaders from across the system came together to learn about our strategic plan and the current state of UMass Memorial Health Care.  Below is a transcript of my introductory comments and a video link … Continue reading →

The Journey Continues…

As you’ve read in this blog, UMass Memorial Health Care is working through some very challenging financial issues. While we have made some progress in reducing our expenses, improving quality, and executing our long-term strategic plan, additional actions must be taken … Continue reading →

Dr. Flynn Rocks

  Last week I had the chance to visit Plumley Village Family Medicine, just across the street from our Medical Center’s Memorial Campus.  The caregivers at Plumley deserve a gold medal for team work and delivering great care to the … Continue reading →

How Doctors Die

Last week I gave a talk at the medical school about high-performing healthcare systems and what they are doing to improve quality and lower the cost of healthcare for their communities. One of the systems I highlighted during the talk … Continue reading →

Same Day Access

Each year at this time, UMass Memorial Health Care completes its audited financial statements. Each year we also take this opportunity to sit down with reporters from the Worcester Telegram to discuss the past year’s financial numbers and discuss our … Continue reading →