Our values reflect the way we make a difference and are represented by the acronym, CARES, which stands for:

  • Consistently excelling at patient-centered care
  • Acting with personal integrity and accountability
  • Respecting one another
  • Effecting change through teamwork and system thinking
  • Supporting our diverse communities

Consistently excelling at patient-centered care

  • Telling patients and families my name and what I will be doing to help
  • Asking helpful questions and listening carefully
  • Expressing kindness and saying “I’m sorry” when necessary
  • Asking what more I can do to help and ending conversations with “thank you”
  • Involving patients and families in decisions about their care

Acting with personal integrity and accountability

  • Taking care of problems when I can or getting them to the right place
  • Speaking up right away when there are concerns and reporting issues
  • Taking responsibility for my own behavior and being aware of how it might help or hurt others
  • Building trust with patients, families and each other by keeping my word and doing what I say I will do
  • Acting with integrity; dealing honestly, fairly and responsibly with everyone I come in contact with

Respecting one another

  • Being polite, courteous and using proper manners
  • Appreciating how diverse beliefs and experiences matter in providing patient- and family-centered care
  • Valuing the contributions, ideas and opinions of patients, families and colleagues
  • Guarding confidentiality as if it were my own
  • Keeping a safe and clean work area for patients and others

Effecting change through teamwork and system thinking

  • Learning how everyone’s job is important to the success of the team
  • Looking for easier, faster and more cost-effective ways of doing high-quality work
  • Using technology to help patients, families and each other
  • Trying new ways of doing things, sharing what I have learned and improving our results
  • Appreciating and celebrating individual and team success

Supporting our diverse communities

  • Interacting with patients, families and each other in a way that recognizes their individuality
  • Raising awareness about issues that may impact the care we provide to various patient populations
  • Educating myself about cultural differences and not making assumptions
  • Being kind and compassionate in my interactions with all people, regardless of background or beliefs