COVID-19 Latest Information

Supporting Our Communities. Supporting Our Caregivers.

UMass Memorial Health Care is working around-the-clock to fight the coronavirus/COVID-19 and keep our staff, patients and community healthy. 

We are a 14,000-strong army of problem solvers who have been working tirelessly to plan for handling this crisis. Our caregivers are trained in process improvement and rapid deployment of solutions. Over the past month, we have have been planning and practicing for what lies ahead of us. We are entering the no-turning-back crisis point – what we are calling the peak of this pandemic – which will be here in Massachusetts in the next two weeks. UMass Memorial is ready. We’ve all come together with the common mission to save lives. We will get through this – together!

Watch the virtual town hall presented by Eric Dickson, MD, President and CEO, UMass Memorial Health Care.

If You Have An Upcoming Appointment

Please call the office before coming in. For everyone’s safety, we are screening all patients coming in for appointments for the coronavirus. Upon arrival for your appointment, you will be asked about recent travel and symptoms, including fever, cough or shortness of breath. You may be asked to wear a mask and sanitize your hands. If you have any questions or concerns, please call your health care provider. 

We’re rescheduling all nonurgent elective surgeries, procedures and clinic visits. We make these decisions using thoughtful criteria to decide which appointments can safely be rescheduled. We’ll maintain access for patients in need of urgent care. We are taking these steps to protect our patients and staff and preserve medical resources for those who need them most.

Information for the General Public

If you are experiencing a fever, cough or shortness of breath, please call your primary care physician for guidance. We request that you do not come to the emergency department or urgent care sites to have those particular symptoms evaluated. Follow handwashing guidelines and learn how to stop spreading germs.

Visitor Policy

To protect our patients and caregivers during the COVID-19 outbreak, we have changed our visitor policy to minimize foot traffic and potential exposures. No visitors for patients are allowed at UMass Memorial Medical Center, Marlborough Hospital and HealthAlliance-Clinton at this time. There will be visitor exceptions at each location that will be evaluated on a case-by-case basis. Please use the links below for the full visitor policy.

UMass Memorial HealthAlliance-Clinton Hospital
UMass Memorial Marlborough Hospital
UMass Memorial Medical Center


Ways You Can Help


We are grateful to our donors whose support has given UMass Memorial Health Care the strength to care for our patients and to respond to the needs of our community in challenging times. See below all the ways you can support the emergency needs of our patients and caregivers during this coronavirus crisis. 

Donate to our COVID-19 Fund

We are grateful to our donors whose support has given UMass Memorial Health Care the strength to care for our patients and to respond to the needs of our community in challenging times.

If you would like to support the emergency needs of our patients and caregivers during this Coronavirus crisis, please visit our giving site to make a gift using our secure online giving form or mail your check to UMass Memorial Office of Philanthropy, 365 Plantation Street, Biotech One, Worcester, MA 01605.

Please contact us at or 774-443-GIVE (4483) with any questions.


Supply Donation Center

In response to the generosity of our community, the UMass Memorial Supply Donation Center opened on the Hahnemann Campus to provide an efficient hub for collection and distribution of donated critical supplies.

 Needed Supplies (updated March 28)

  • Masks (both surgical and N95 masks)
  • Protective medical gowns and other protective clothing
  • Eye protection (both face/splash shields and lenses/safety goggles)
  • Medical grade disinfecting wipes

This list of needed supplies will be updated often. Check back often for the latest needed items.

Blood donation and Food Donation

Donate Blood: Contact the American Red Cross through their website at  


Food Donations: For non-perishable/shelf-stable food donations, send an email to

Information from Health Care Organizations and Agencies

Prevention is Key

Both the coronavirus and the flu can be prevented. For the flu, it's important to get vaccinated. There is currently no vaccination for the coronavirus. It's also important you make every effort to minimize the spread of all respiratory viruses by:

Washing your hands frequently with soap and water 
Staying home when you’re sick
Covering your mouth when coughing or sneezing; use a tissue or cough into your elbowAvoiding close contact with those who are sick
Cleaning and disinfecting objects and surfaces that you touch frequently



Click each of the photos above to see how to properly wash your hands and stop the spread of germs. 

What Should I Do if I Think I Have Coronavirus?

Call your doctor:  If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.

Most people with coronavirus (COVID-19) will get better without the need for hospitalization. Separate yourself from other people in your home. Do not go to work, school, or public areas and avoid public transportation. Treatment for coronavirus (COVID-19) includes supportive care, like taking fluids, rest and medications to help relieve symptoms.

For more information, visit the CDC website. 

Symptoms of Coronavirus

The infection can vary in severity from having only a mild illness that can be managed at home, to severe disease requiring hospitalization. According to the World Health Organization, symptoms of the coronavirus can include: 

  • Respiratory symptoms
  • Fever
  • Cough
  • Shortness of breath
  • Breathing difficulties

In more severe cases, an infection can cause pneumonia, severe acute respiratory syndrome, kidney failure and even death. 

The virus is spread through respiratory droplets when an infected person coughs or sneezes. It can also be spread when someone touches a contaminated surface, such as a door handle. People who have been exposed may not exhibit symptoms for up to 14 days. If you’re experiencing any symptoms, please call your health care provider immediately.


Frequently Asked Questions

Q: I’m worried about coming to the hospital. What do I need to know?


A: We take our patients’ health very seriously, and we’ve implemented procedures to ensure the safety of our patients and caregivers. The hospital is a safe place.



Q: What does having a “new” cough mean?


A: A new cough means these symptoms started less than seven days ago.



Coronavirus Information Translated

The latest information from the Department of Public Health and the Centers for Disease Control translated into several different languages. 

COVID-19 Screening Tools

Apple, in conjunction with the Centers for Disease Control created a screening app. This tool can help you understand what to do next about COVID-19. 

Our Health eCheck app helps you make decisions on what type of medical care is needed including how to treat symptoms at home when it is safe to do so. It also contains coronavirus symptom information. Download it today.