UMass Memorial Health Care
UMass Memorial – Marlborough Hospital Lab
HealthAlliance Home Health & Hospice
The UMass Memorial Eye Center
The situation: HealthAlliance-Clinton Hospital acquired the Home Health operation in 2009. It was a traditional free-standing Visiting Nurses Association (VNA) organization delivering in-home nursing, rehabilitation, personal care and hospice services in northern Worcester County. The VNA team was not integrated into the culture of the hospital. Instead, the team worked in a large space off campus, isolated physically and the staff felt largely forgotten.
Meet the Teams