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Patient and Family Advisory Council

At HealthAlliance Hospital, we have always been dedicated to providing our patients the highest quality health care possible. Our Patient and Family Advisory Council (PFAC) is an extension of this effort by allowing us to hear directly from patients and family members about the care they have received at our hospital or one of our five outpatient medical centers.

PFAC is an active partnership of health care providers and patients with the goals to:

  • Strengthen communication and collaboration among patients, families, caregivers and staff
  • Promote patient/family advocacy and involvement
  • Propose and participate in hospital programs, services and policies 

The majority of PFAC members are patients and family members, who comprise two-thirds of the PFAC, while hospital staff makes up the balance of the committee. Non-staff members of the committee play an important role by participating in various hospital activities, which include, but are not limited to:

  • Attending specific hospital committees
  • Making recommendations for improvement
  • Participating in educational sessions for clinical and nonclinical staff
  • Providing feedback on services received and suggesting new services  

If you or someone you know is interested in joining the committee, please contact: Mary Fortunato-Habib, cochair, PFAC: Email or call 978-466-2175. Download the annual report to learn more.