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James (Jim) Pavone, Lead Garage and Grounds Supervisor, UMass Memorial Medical Center

James Pavone, Supervisor, CaregiverAsk Jim Pavone why he's stayed with UMass Memorial Medical Center for more than 30 years, and his answer is simple: "I like my job. I like the people I work with. I like helping people." Jim grew up in the Lincoln Street neighborhood surrounding the UMass Memorial Medical Center – Hahnemann Campus. Though he left for a time during his military service, and he now lives in Shrewsbury, he's still connected to his city roots and committed to helping his neighbors.

Jim started out in housekeeping, so he knows what it takes to keep a hospital clean, safe, and running smoothly. As Lead Garage and Grounds Supervisor for the Hahnemann and Memorial Campuses, Jim supervises a crew of two project workers responsible for the upkeep of the hospital grounds, parking lots, and garages. But if someone needs help with anything, they're there to lend a hand, every day. "We're in charge of snow removal, lawn mowing, sweeping parking lots, moving furniture, giving jump starts—we do a little bit of everything," Jim said. "We help everybody."

Sometimes Jim's work as a caregiver goes beyond what's in his job description. Chief Power Plant Engineer Peter Deblois, who works with Jim in the Facilities and Engineering Department, said, "I’ve known Jim Pavone for 20 years and could recite scores of instances where Jimmy has helped many a patient and employee." Once, Jim intervened with a disoriented patient who was about to run into traffic on Lincoln Street. "I was watering flowers at the corner when someone yelled, 'STOP HIM!'" Jim recalled. Jim sat with the patient and comforted him until his caregiver and UMass Memorial police arrived.

“When we’re out with our vehicles in the neighborhood and see someone with a flat tire or out of gas, we stop to help," he said. "When we see someone struggling to get their car unstuck in the snow, we stop to help. We donate our time to the community, for example, cleaning up Bell Hill Park or planting flowers at the Belmont Street Community School. We always try to say yes to our neighbors.” To Jim and team, we say thanks.