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Patient Experience/Patient Centered Care

 Mission Statement

At UMass Memorial Medical Center, our dedicated Patient Experience team are committed to strengthening relationships for and between patients, families and staff in a manner that is respectfully, compassionate, engaging, and innovative.

We strive to keep our patient’s best interest at the center of every decision and every improvement we make. We want our improvements to be long lasting. Our daily commitment is to provide the best evidence-based care - the gold standards - for every patient, every time, every day in every situation.

These pages are designed to show you how we are doing as a hospital. In some areas, we are exceptionally well in the evaluation of safety and quality. In other areas, we still have some work to do. Here you will find data on our performance, and some of the steps that we have taken to ensure safe patient care.

Learn about our Patient and Family Advisory Council