Medical Center Awards and Recognitions
At UMass Memorial Medical Center, we firmly believe in celebrating the unsung heroes who consistently demonstrate exceptional dedication, clinical excellence, compassion, and innovation in their roles. Our awards program is more than just a recognition — it's a tribute to the individuals and teams who go above and beyond to ensure the well-being, safety and satisfaction of our patients, families, and colleagues. We invite and encourage patients, family members, and employees alike to nominate deserving individuals for these prestigious awards. Your nominations not only recognize the outstanding efforts of our staff but also inspire others to continue striving for excellence in health care delivery. Together, let's shine a spotlight on those who truly make a difference in the lives of others every day.
The BEE Award (Be Exceptional Everyday)
The BEE nomination is for someone who clinically supports nursing staff as well as our patients and exemplifies our Standards of Respect. BEEs are role models of accountability, collaboration and teamwork who make a difference in the lives of patients/families, employees and our community every day. The also demonstrate the qualities of our CARES Values listed below:
- Consistently excelling at patient-centered care
- Acting with personal integrity and accountability
- Respecting one another
- Effecting change through teamwork and system thinking
- Supporting our diverse communities
The DAISY Award for Extraordinary Nurses
The DAISY Award for Extraordinary Nurses was created by the DAISY Foundation. Nurses every day go above and beyond to not only provide patients and families with excellence in clinical care but also compassion. In partnership with the DAISY foundation, we aim to honor them by showing our profound gratitude for all that they do. The DAISY Award is a recognition program to celebrate and recognize extraordinary nurses by collecting nominations from patients, families, and co-workers.
The DAISY Nurse Led Team Award
The DAISY Team Award is designed to honor collaboration by two or more people, led by a nurse, who identify and meet patient and/or patient family needs by going above and beyond the traditional role of Nursing.
The DAISY Nurse Leader Award
The DAISY Nurse Leader Award was created to shine a light on those who do not typically have direct patient care as part of their work as well as those who create an environment where compassionate, skillful care thrives. This award is used to recognize nurse managers, directors, assistant managers, charge nurses, Educators, chief nursing officers, preceptors, informatics nurses and patient flow nurses.
Josie King Hero Award
The Josie King Hero Award was created by the Josie King Foundation to be given to an individual who makes a significant impact on creating a culture of safety. This award is for those who set an example for others every day and who inspire positive change. Specifically, this award recognizes those who:
- Listen to the patient/family
- Encourage them to speak up and ask questions
- Improve communication and teamwork
- Make a good catch to prevent harm from reaching patients
The Patient Experience Award
The Patient Experience Award recognizes compassionate individuals and teams who uphold the highest ideals of respect and dignity in their interactions with patients and families. They go above and beyond to empower and educate patients and families, prioritizing and supporting their unique needs, values and preferences. Patient Experience champions embody our Standards of Respect: interacting with patients, families, and fellow caregivers by being kind, acknowledging what’s important to others, listening carefully, communicating appropriately, being responsive, and being a team player.
The PHIL (Pulmonary Health and Illnesses of the Lungs) Award
The PHIL (Pulmonary Health and Illnesses of the Lungs) Award was established by The FACES Foundation to recognize outstanding respiratory therapists who provide care and treatment for patients with respiratory illnesses. It will be awarded annually to one respiratory therapist who has been nominated on the basis of professional excellence and compassion in the education and care of patients with pulmonary disease.
Safety All-Stars Team Award
This award is intended to encourage, recognize and reward teams who exhibit qualities and/or act to prevent harm from reaching our patients and employees. These teams support and strengthen the culture of safety at our Medical Center.
Safety Star Award
This award is intended to encourage, recognize, and reward individuals who exhibit qualities and/or act to prevent harm from reaching our patients and employees. These individuals support and strengthen the culture of safety at our Medical Center.
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