You are here

Contact Us

Make an Appointment ORFind a Doctor

How to Contact UMass Memorial Medical Center

Thank you for your interest in UMass Memorial Medical Center. If you have questions, comments or concerns, please email or contact us by mail or telephone using the information provided below.
Note: Contacts below apply to UMass Memorial Medical Center only; visit our health care system Contact Us page to contact one of our other UMass Memorial Health Care hospitals.

Call Us

Online Telephone Directory (list of department numbers)
Connecting to all departments - 508-334-1000

Appointments

Please do not use email to schedule, reschedule or cancel an appointment. Contact your health care provider's office directly or call our main telephone number: 508-334-1000. We are happy to refer you to a UMass Memorial doctor. Call toll free 1-855-UMass-MD (855-862-7763) or submit an online form. Also find registration information for previously scheduled appointment.

Billing Questions

Email or call 800-225-8885.

Birth Certificates

Birth certificates are not issued by hospitals. The City of Worcester and local town halls issue certificates for births at UMass Memorial Medical Center. Learn more by visiting the City of Worcester website and click on City Clerk or call 508-799-1121 or contact your local town hall.

Careers at the Medical Center

Online job listingsEmail our Human Resources Department directly with all questions about jobs at our Medical Center or call 508-334-5072.

Concerns about Care

To ensure personal attention, we encourage you to call our patient representatives (774-442-3701) if you have concerns about care. Alternately, because email is not secure, we suggest writing to us at Department of Patient Care Services, UMass Memorial Medical Center, 55 Lake Avenue North, Worcester, MA 01655. To ensure confidentiality of our communication back to you, UMass Memorial limits communication regarding patients to telephone and U.S. mail.

Directions and Parking
Find directions and parking information.

Donations

Make a gift online. For information, email or call 508-856-5520.

Financial Counseling

Email or call 800-225-8885.

Find a Physician (online physician directory)

See our online physician directory. For personal assistance in selecting a UMass Memorial physician: Call toll free 1-855-UMass-MD (855-862-7763) or submit an online form.

General Inquiries

Email or call 508-334-1000 (Medical Center main number).

Media Inquiries

Email or call 508-793-5394.

Medical Advice - Information about Medical Conditions

We are unable to respond to email asking for medical advice. The best resource for medical information is your health care provider. In an emergency, dial 911.

Medical Records

Medical record request information. Additional information: email or call 508-334-5700.

University of Massachusetts Medical School

Call 508-856-8989 (connecting all departments). Website.

Volunteering

Learn about volunteering. Questions: Email or call 774-443-2558.

Website

Email our web master with technical or website-related issues.