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Patient and guest amenities & information
At UMass Memorial Health Care, your privacy is a priority. We follow strict federal and state guidelines to maintain the confidentiality of your medical (protected health) information. We also follow state guidelines regarding how long we must store your medical records and the requirements for proper disposal.
Protected health information (PHI) is any information about your past, present or future health care, or payment for that care that could be used to identify you. Members of our workforce and our business associates may only access the minimum amount of protected health information that they need to complete their assigned tasks.
When you visit a UMass Memorial Health Care facility, we use and disclose your protected health information to treat you, to obtain payment for services and to conduct normal business known as health care operations. We may also share information with a contracted business associate who must meet our privacy and security requirements. Examples of how we use and disclose your information include:
We may also use information to:
Services followed by an asterisk (*) are optional. Tell the admitting clerk or fundraiser (if contacted) that you do not wish to participate.
There are limited times when we are permitted or required to disclose medical information without your signed permission. These situations include the following:
Other uses and disclosures not described in this notice may be made with your signed authorization. Some of the times we may need your signed permission to use and disclosure your information include sale of your information, marketing purposes, and most sharing of psychotherapy notes and other medical information identified under our state laws. You may cancel your authorization, in writing, at any time.
UMass Memorial Health Care is required by law to maintain the privacy and security of your medical information, provide this notice of our duties and privacy practices, and abide by the terms of the notice currently in effect. We reserve the right to change privacy practices and make the new practices effective for all the information we maintain. Revised notices will be posted in our facilities, available from your health care provider, and on our web site. We will notify you promptly if a breach occurs that may have compromised the privacy or security of your information.
You have the right to:
*Request must be in writing
If you have questions about this notice, contact the privacy officer or visit www.umassmemorial.org. If you would like to exercise your rights or if you feel your privacy rights have been violated, contact the privacy officer:
72 Jaques Avenue, Worcester, MA 01610
UMass Memorial - Clinton Hospital
201 Highland Street, Clinton, MA 01510
Tel: 978-368-3714 (Confidential Reporting Line)
UMass Memorial - HealthAlliance Hospital – Leominster Campus
60 Hospital Road, Leominster, MA 01453
Tel: 978-466-4333 (Privacy and Compliance Hotline)
UMass Memorial - Marlborough Hospital
157 Union Street, Marlborough, MA 01752
Tel: 508-486-5820 (Confidential Reporting Line)
UMass Memorial Medical Center
Hahnemann Campus, 281 Lincoln Street, Worcester, MA 01605
Tel: 508-334-5551 (Privacy Line)
All complaints will be investigated and you will not suffer retaliation for filing a complaint. You may file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/
All UMass Memorial facilities and services including:
Each OHCA member is individually responsible for abiding by the privacy practices, and for resolving its own privacy complaints or violations.
Please note: Latex Balloons No Longer Allowed at Medical Center
Due to allergic reactions to latex and the possible choking hazard for our pediatric patients, these balloons are no longer allowed. Mylar balloons are acceptable to bring into the hospital.