From life’s little mishaps to major medical emergencies, UMass Memorial Medical Center is here for you. We provide the most advanced emergency care in Central Massachusetts for adults and children with injuries and illnesses—from simple to complex and life threatening.
Emergency Care at UMass Memorial Medical Center
Our emergency room staff at UMass Memorial Medical Center have decades of experience in treating as a leading academic medical center Emergency Department. In fact, UMass Memorial Medical Center is the only center in the region to be verified by the American College of Surgeons as a Level I Trauma Center for adults and children. You won’t find the same level of experience and expert care anywhere else in Central New England.
Each year we treat approximately 135,000 patients. We offer:
- Life Flight air ambulance
- Emergency Medical Services (ambulance response)
- Trauma Center
- Cardiac Catheterization Lab
- Stroke Center
- Urgent Care
- Pediatric Emergency Medicine
- Emergency Mental Health Services
UMass Memorial’s Emergency Medical Services manages the 911 call center for Worcester and many surrounding towns, making sure you get the care you need as quickly as possible. Our paramedics and emergency medical technicians are all trained in advanced life support and other critical care techniques.
One Emergency Department, Two Campuses
UMass Memorial has two emergency department locations in Worcester: The Duddie Massad Emergency and Trauma Center on the University Campus (55 Lake Avenue North) and the Emergency Department on the Memorial Campus (119 Belmont Street). Both locations offer a comfortable environment, featuring modern technology and highly experienced staff that care for all your medical emergencies from the routine to the most complex.
Emergency care services include:
- 100 private treatment rooms (66 at the University Campus, 34 at Memorial Campus)
- A dedicated room to provide a private and compassionate setting for sexual assault victims
- A negative-pressure environment to ensure patient and staff safety when treating potentially infectious diseases
- On-site radiology unit for prompt digital imaging testing
- Confidential, private space for patients in need of emergency mental health services
We also have a dedicated Pediatric Emergency Room to care for your children, located in the Dr. Arthur and Martha Pappas Pediatric Care Pavilion on the University Campus.
UMass Memorial Emergency Medicine sponsors the Disaster Medical Assistance Team (DMAT MA-2), a volunteer team made up of medical personnel (emergency medicine doctors, nurses, EMTs, paramedics, pharmacists, respiratory therapists, and more) and logistics and communications experts.
DMAT MA-2 responds to local, regional, national and international medical disasters and mass casualty events as part of the National Medical Disaster System.
Choosing Between the Emergency Department and Urgent Care
If your condition is life-threatening, call 911 or go to the emergency department immediately.
Sometimes, your choice may be less clear when deciding the best place to go for immediate care. When Illness or injury strike, you need to make a decision on where and when to get your health care. Sometimes it’s confusing to know when to go to the emergency room (think shark bite) and when urgent care would be a good option (think dog bite). We offer an outline help decide which choice is best for your needs.