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Visitor Restrictions Due to Coronavirus (COVID-19)

Dear UMass Memorial Medical Center Patients and Family Members:

We want to thank you for allowing us to care for you or your loved one. Due to the ongoing and rapidly changing situation occurring with COVID-19 and in response to the new restrictions by the Massachusetts Department of Public Health, we have changed our visitor policy to keep you and our caregivers safe.

Effective immediately, and until further notice, we will be implementing these new visitor restrictions for Phase 3. Visiting hours are 10 am to 8 pm. We know that in every situation there are special circumstances, and exceptions will be made on a case-by-case basis. We encourage you and your loved ones to keep in contact by phone, video communication or text, and if there’s any barrier, we ask that you discuss with your care team. Thank you for your understanding and know that our highest priority is to you keep you safe.

Screening: All visitors coming into the hospital will go through a screening process. This includes: having their temperature taken; and being screened for symptoms of COVID-19. If the visitor is positive for any of these, they won’t be permitted to visit. All visitors are required to wear a mask.

Inpatient: Patients that are non-COVID or non-PUI or under surveillance will be allowed 1 visitor at a time at the Memorial or University Campus. End-of-life patients who are non-COVID or non-PUI or under surveillance may be allowed 2 visitors. No visitors for patients that are COVID positive or PUI patients. End-of-life COVID positive patients may have 2 visitors for 30 minutes for a one-time visit.  Visitors and staff must follow the end-of-life procedure.

Emergency Department: Limited visitation will be allowed in the Emergency Department due to social distancing. Visitors must be over 18 years old. Patients that are COVID positive will not be allowed visitors at this time. End-of-life visits for COVID positive patient will be limited to 30 minutes to a maximum of 2 visitors for a one-time visit.  Visitors must follow the COVID positive end-of-life visit guidelines.

Adult visitors are not allowed to wait in the waiting room and will be asked to wait in their car or outside.  Adult visitors will get a phone call when they can go into the ED to be with their loved one. No visitors will be permitted to go into the respiratory waiting room. The visitor will be asked to wait in the main waiting area or be encouraged to go home and await an update. If the patient is admitted to an inpatient floor 1 visitor will be able to accompany the patient to the inpatient unit.  

Emergency Department Pediatrics: Only 1 parent with patient while in the waiting room. Once placed in a room both parents may be present. Parents of patients under 18 who screen positive may remain with the patient and the room will be placed on PUI precautions. Siblings of patients under 18 are not permitted in the hospital.

Ambulatory: Limited visitors will be allowed to accompany patients due to social distancing.

Maternity Center: All patients presenting for admission to labor and delivery will be allowed one asymptomatic support person and one asymptomatic visitor over the age of 18.  One support person is allowed to stay during the hospitalization.

Pediatric ED, NICU, 5East and PICU: Two parents/ guardians are allowed at the bedside of neonatal and pediatric patients at the medical center. A designated responsible adult over the age of 18 may be identified to remain with the patient when a parent or guardian is unable to stay or is need of a support person. The maximum number of people at the bedside is two. All exceptions must be cleared through the manager or supervisor. No children/siblings under the age of 18 will be permitted to the medical center as a visitor.  ALL patients and support persons are screened upon arrival, in the University Campus Remillard entrance, pediatric Emergency Department (ED) triage area or pediatric inpatient unit and the Main East entrance at Memorial.

Psychiatry: Limited inpatient visitors will be allowed to visit.


Please note: Latex Balloons No Longer Allowed at Medical Center

Due to allergic reactions to latex and the possible choking hazard for our pediatric patients, these balloons are no longer allowed. Mylar balloons are acceptable to bring into the hospital.