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Mission, Vision and Values

Mission Statement

UMass Memorial Health Care is committed to improving the health of the people of our diverse communities of Central New England through culturally sensitive excellence in clinical care, service, teaching and research.

(UMMHC refresh of Strategic Plan - June 2011)

Vision Statement

We will become the best academic health system in America based on measures of patient safety, quality, cost, patient satisfaction and staff engagement.

(UMMHC Strategic Plan – 2014)

Our Values - A Guide to Our Decision-making as We Move to Our Future

  • Consistently excelling at patient-centered care
  • Acting with personal integrity and accountability
  • Respecting one another
  • Effecting change through teamwork and system thinking
  • Supporting our diverse communities