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Community Benefits Program

Our communities are at the heart of all we do. That’s why we extend our care and services beyond hospital walls to connect directly with people in our local neighborhoods.

What Are Community Benefits?

As a not-for-profit hospital system, UMass Memorial Health Care provides community benefits to improve health in your communities and increase access to health care.

Community benefits are programs and services that respond to identified community needs and address gaps among disadvantaged and vulnerable populations. Working in collaboration with community organizations, social agencies and public health partners, our UMass Memorial hospitals use combined resources and funds to plan and implement programs that meet these community needs.

Our Community Benefits Mission

UMass Memorial Health Care is committed to improving the health status of all those it serves and to addressing the health problems of the poor and other medically underserved populations. In addition, nonmedical conditions that negatively impact the health and wellness of our community are addressed.

Our mission is based on the World Health Organization’s definition of health: a state of complete physical, mental and social well-being and not merely the absence of disease.

Our Community Benefits Programs focus on ethnically diverse, inner-city, low-income populations. Community benefits target populations are identified through a community input and planning process, collaborative efforts and a Community Health Assessment (CHA), which is conducted every three years. The 2015 CHA and subsequent Community Health Improvement Plan (CHIP) and 2013 Amendment and Annual CHIP Report focus primarily on the city of Worcester and the outlying communities of Shrewsbury, Millbury, West Boylston, Leicester and Holden. 

Community Benefits Programs at UMass Memorial Hospitals

The hospitals of UMass Memorial Health Care are dedicated to improving the health of people in each of its local communities. Through our Community Benefits Programs, we’re providing you and residents of Central Massachusetts with programs such as mobile medical and dental care, senior services, youth programs and more.

Learn more about the community benefits initiatives at our hospitals: