Our financial counselors are available to talk to if you have questions about your bill or you require financial assistance. 

If you don’t have health insurance, there are several low-cost insurances available. Even if you work or have health insurance already, you and your family may be eligible for low-cost or free health plans, based on your income. 

Important Information:

Clinton Campus

• Credit and Collection Policy
• Financial Assistance Policy - plain language 
• Financial Assistance Instructions
• Financial Assistance Application
• Financial Assistance Policy
• Information Regarding Providers at UMass Memorial Health Care Facilities

Burbank and Leominster Campus

• Credit Collection Policy
• Financial Assistance Policy
• Financial Assistance Application Instructions
• Financial Assistance Application

Portuguese 

• Financial Assistance Policy
• Financial Assistance Application Instructions
• ​Financial Assistance Application

Spanish 

• Financial Assistance Policy
• Financial Assistance Application Instructions  

Helping You Find Affordable Insurance and Pay Bills

Our financial counselors: 

• Help you qualify for insurance coverage
• Explain the programs available to help you choose the best plan for you
• Fill out the paperwork
• Help you pick your doctors
• Help you apply for food assistance programs
• Provide you with timely price estimates of health care services; learn more.
• Answer questions about your bill; see hospital outpatient billing notice. 
• Offer assistance you may need to pay your bill online. 

If you wish to have a visit by a patient financial counselor, please ask your nurse or doctor, or contact our financial counselors at 508-334-9300. Patient Financial Counseling is open Monday through Friday, 8 am to 4:30 pm.