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  • April 18, 2020 - Telegram & Gazette

    Less than two months ago, when Ron Gigliotti, a paramedic, would respond to a 911 call, he would go running into a home to help a screaming child who may have broken a leg, or an elderly person having a heart attack, or to a serious car crash.

    Now, he and other paramedics and emergency medical technicians rely on dispatchers for UMass Memorial Emergency Medical Services to ask more questions of callers regarding symptoms of COVID-19 to make sure they have all their personal protective equipment on appropriately before rushing to the scene.

  • April 18, 2020 - Telegram & Gazette

    As a highly skilled ICU nurse practitioner, Johnny Isenberger has been trained to be on the front line during major health crises. But, he was not quite psychologically prepared the first day he began caring for some of the sickest COVID-19 patients in the ICU at UMass Memorial Medical Center.

    His anxiety level was off the chart. It was 12, past the highest level of 10, he said.

  • April 15, 2020 - Mass Live

    As the COVID-19 pandemic started to permeate through the community, Worcester city officials and medical professionals realized there would need to be specific plans designed to help members of the homeless population who end up testing positive.

    Worcester EMS found a solution in a transport van.

  • April 14, 2020 - Hyperallergic

    When a patient has a highly contagious virus like COVID-19, doctors and nurses must take the necessary precautions and wear protective gear from head to toe, exposing just a sliver for their eyes. From the perspective of the patient, it can be a highly lonely experience to not really see anyone for days, to not even recognize the medical staff helping you.

  • April 14, 2020 - Boston 25 News

    For intensive care nurse Elizabeth Phelan, and others at UMass Memorial Health Care, its one day at a time right now.

    “We keep telling ourselves this is not how it’s going to be forever, this will all end eventually, and we will get back to normal eventually, we just have to take it day by day,” said Phelan.

    In response to the fighting spirit of health care employees like Phelan, more than 30 cities and towns joined forces to help with the tough days in a massive show of support.

  • April 13, 2020 - Worcester Business Journal

    Dr. Eric Dickson didn’t pull any punches during our interview on April 3 for WBJ’s podcast. The president and CEO of UMass Memorial Health Care said unless something is done to help fix the Central Massachusetts’ hospital system’s finances, the region’s only level 1 trauma center won’t be around for the next pandemic.

  • April 12, 2020 - Telegram & Gazette

    Mapfre Insurance’s global nonprofit arm, Fundación MAPFRE, this week announced a donation of $2.3 million across five Massachusetts-based organizations – including UMass Memorial Health Care and Harrington HealthCare. The insurance company has committed $38 million worldwide to medical providers and communities.

  • April 11, 2020 - WBZ 4 CBS Boston

    Hospital Workers Find Way To Show Smiles Despite Wearing Face Masks

  • April 10, 2020 - Worcester Business Journal

    In fiscal 2019, Worcester nonprofit conglomerate UMass Memorial Health Care narrowed its annual operating losses from $28 million to $10 million, although that only came after the system sold its pharmacy management unit for $263 million to lessen its overall losses..

    In order to get UMass Memorial back in the black for the first time since fiscal 2017, the system’s leadership is pushing toward a new, focused effort on community fundraising, hiring Kathleen Driscoll away from the Roman Catholic Archdiocese of Boston to be its new chief philanthropy officer.

  • April 10, 2020 - WCVB 5 Boston

    Many EMT's are now responding to 911 calls with the capability to connect a caller directly with a doctor via telehealth.

  • April 9, 2020 - Mass Live

    Brianna Fleming’s car is filled to the top with Gatorade, goldfish and bags of chips. She’s up to her ears in Pop-Tarts. And she’s started putting more boxes of snacks in her manager’s office.

    She’s not hoarding, or personally stocking up due to coronavirus concerns. The stroke-certified acute care neurological nurse has started creating “power baskets” for fellow doctors and nurses at UMass Memorial Health Care.

  • April 9, 2020 - Mass Live

    The DCU Center opened its doors Thursday as the first field hospital in the state amid the coronavirus pandemic, but it may not be used immediately, officials in Worcester said.

    The DCU Center has the capacity to offer Worcester’s hospitals a surge capacity of 250 beds. As of Wednesday evening, both St. Vincent Hospital and UMass Memorial Medical Center were handling the volume of patients during the pandemic.

  • April 9, 2020 - Mass Live

    The DCU Center opened its doors Thursday as the first field hospital in the state amid the coronavirus pandemic, but it may not be used immediately, officials in Worcester said.

    The DCU Center has the capacity to offer Worcester’s hospitals a surge capacity of 250 beds. As of Wednesday evening, both St. Vincent Hospital and UMass Memorial Medical Center were handling the volume of patients during the pandemic.

  • April 9, 2020 - Telegram & Gazette

    The field hospital at the DCU center set up to accept overflow cases of COVID-19 became operational at 7 a.m. Thursday.

    At 7:01 a.m., it got its first call, and later in the day, staff were in discussions with Boston-area medical centers about transferring patients, said Dr. Eric W. Dickson, president and chief executive officer of UMass Memorial Health Care, which is overseeing the facility’s operation.

  • April 8, 2020 - Telegram & Gazette

    The number of people in the city infected with COVID-19 surpassed 400 Wednesday, as city officials continued to highlight the preparation and precautions taken less than two weeks before an expected wave of patients.

    City schools are closed until at least the beginning of May because of the pandemic, but Mayor Joseph M. Petty said Wednesday the School Committee, which he chairs, voted to cancel April vacation, which had been scheduled for April 20 to April 24.

  • April 5, 2020 - Telegram & Gazette

    As COVID-19 cases in Worcester County continue to rise toward an expected mid-month crescendo, leaders in health care and government believe the region is as prepared as possible to fight a virus projected to kill between 750 and 2,500 state residents by May.

    “I think we’re probably the best prepared of anybody in the state,” Eric W. Dickson, president of UMass Memorial Health Care, said in an interview Tuesday.

  • April 4, 2020 - Boston Herald

     Massachusetts hospital networks bracing for a coronavirus surge in the next 10 days are adding critical care beds, moving around patients and supplies, transforming facilities into dedicated COVID-19 centers and reassigning doctors in an “all hands on deck” approach, hospital leaders told the Herald Sunday.

    “It’s almost like playing chess to balance the care for our patients,” Richard Nest

  • April 3, 2020 - Mass Live

    During the COVID-19 pandemic, Dr. Eric Dickson, the CEO of UMass Memorial Health Care, and Dr. Cathy Jones, Dicksons’ wife and a UMass Memorial physician, are donating all of their paychecks to the health care system’s employee assistance fund, officials said Friday.

    The husband and wife are both emergency physicians. Kathleen Driscoll, who starts Monday as the health care system’s new chief philanthropy officer, announced the donations on Friday.

  • April 2, 2020 - Telegram & Gazette

    The rooms are full of UMass Memorial Medical Center nurses and doctors at the front lines of treatment for the coronavirus.

    But they’re practicing social distancing — because, in fact, those front lines are phone lines.

    “The whole triage center is designed to help anyone with questions about COVID-19 ... and we try to deal with a lot of people here, not in the emergency room,” said Jonna Dube, senior director of ambulatory services at UMMC. “We’re really the experts now on coronavirus.”

  • April 2, 2020 - New York Times

    Last month, Susan Houghtelling, a hospital supply-chain manager in upstate New York, was facing a shortfall of medical supplies when her inbox suddenly flooded with offers.

    There were advertisements for gallons of hand sanitizer, crates of isolation gowns and, most crucially, pallets of N95 masks — perhaps the most sought-after product on the planet. All were for prices that were multiples higher than what she normally paid.

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